HP and SAP have a unique, highly-integrated, SAP award-winning customer support process that is second to none.
SAP is tightly integrated with the HP support processes for our joint customers. Within the framework of the Global Alliance Support Partnership, the companies have linked their support systems to enable faster and more integrated problem resolution to the benefit of the customers.
SAP provides development and testing of SAP device types for HP printers to ensure the support of SAP standard printing functionality. SAP assumes first-tier support for these device types.
HP neither supports nor guarantees the functional performance of SAP device types. These configuration files are supported by SAP from their SAP Service Marketplace.